Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Pera Support Center
  1. Pera Support Center
  2. Pera Support Center

Pera Support Center

Product trial questions

Trying out our product and want more information? Select this and we'll be happy to answer your questions.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6c16010d9fb184f832b5456f8c81ad27b4bb4b30_lout","branding":{"id":"2","key":"pps","name":"Pera Support Center","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/34","theme":{"headerBGColor":"#ffea29","headerLinkColor":"#292929","headerLinkHoverColor":"#998d20","headerLinkHoverBGColor":"#998d20","headerBadgeColor":"#998d20"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d727a7c2-b03c-40ec-ba46-7bd3ba9908b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlY2UzMzA2YS0xZWFmLTQ5NWYtOWI1Yi00Mzk1MTZmNjk4ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3MjdhN2MyLWIwM2MtNDBlYy1iYTQ2LTdiZDNiYTk5MDhiOSI6WyJyZWFkIl19LCJleHAiOjE3NjUxODYyNjAsIm5iZiI6MTc2NTE4NTY2MH0.XqooIle3QWXLWBdpR-pFACOXaZ8cs9HLKNQOw5K_pXc&client=ece3306a-1eaf-495f-9b5b-439516f698f8&mode=fit","logoId":"d727a7c2-b03c-40ec-ba46-7bd3ba9908b9","isLogoAvailable":true,"helpCenterTitle":"Welcome to Pera Support Center","sharedPortalName":"Pera Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Pera Support Center","sharedPortalName":"Pera Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#142a03","helpCenterTitleColor":"#feea27","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4157a2dc-c5d6-42c9-8ca7-104727a02864/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlY2UzMzA2YS0xZWFmLTQ5NWYtOWI1Yi00Mzk1MTZmNjk4ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxNTdhMmRjLWM1ZDYtNDJjOS04Y2E3LTEwNDcyN2EwMjg2NCI6WyJyZWFkIl19LCJleHAiOjE3NjUxODYyNjAsIm5iZiI6MTc2NTE4NTY2MH0.RdNU7-z-GQc-yYIh-Z7a_qQcUrVL6Q64FO42FCWrkbs&client=ece3306a-1eaf-495f-9b5b-439516f698f8&height=300&mode=fit","bannerMediaApiFileId":"4157a2dc-c5d6-42c9-8ca7-104727a02864","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#142a03","topBarTextColor":"#feea27","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"pps","projectId":11482,"serviceDeskId":2,"name":"Pera Support Center","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":13204,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13204","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13217,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13217","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":13209,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13209","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13213,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13213","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13203,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13203","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13207,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13207","groups":[3],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Select this if you need help with installation, setup, or troubleshooting. For application questions, please contact your job provider.</p>","icon":13188,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13188","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13195,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13195","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[8,10,11,12,14,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"535b4d44-e29c-3ee5-91e8-be7d25a0834a","appLinkName":"","appLinkUrl":"","spaceKey":"PS","spaceName":"Pera Support Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSC","serviceDeskId":2,"kbLinkDomainURLs":["https://eu.support.getpera.com","https://getpera.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlY2UzMzA2YS0xZWFmLTQ5NWYtOWI1Yi00Mzk1MTZmNjk4ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxODY4NjAsIm5iZiI6MTc2NTE4NTY2MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.SntKAPQAJixQd-hG7mv63Dcf6JZFZG3fR7NOknHN4gU","targetCollection":"upload-project-11482","endpointUrl":"https://api.media.atlassian.com","clientId":"ece3306a-1eaf-495f-9b5b-439516f698f8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":11,"projectId":11482,"issueType":{"id":"10438","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":13209,"iconUrl":"https://eu.support.getpera.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13209","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2025-12-08T17:21:00+0800","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"535b4d44-e29c-3ee5-91e8-be7d25a0834a","appLinkName":"","appLinkUrl":"","spaceKey":"PS","spaceName":"Pera Support Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PSC","serviceDeskId":2,"kbLinkDomainURLs":["https://eu.support.getpera.com","https://getpera.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlY2UzMzA2YS0xZWFmLTQ5NWYtOWI1Yi00Mzk1MTZmNjk4ZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTQ4MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxODY4NjAsIm5iZiI6MTc2NTE4NTY2MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.SntKAPQAJixQd-hG7mv63Dcf6JZFZG3fR7NOknHN4gU","targetCollection":"upload-project-11482","endpointUrl":"https://api.media.atlassian.com","clientId":"ece3306a-1eaf-495f-9b5b-439516f698f8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=getpera","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6c16010d9fb184f832b5456f8c81ad27b4bb4b30_lout","baseUrl":"https://eu.support.getpera.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://getpera.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ece3306a-1eaf-495f-9b5b-439516f698f8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1a0d34aee6ed46abb347dc9c90625d93","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://getpera.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}